Mr. Barker had to hold the garage door all by himself while it opened to prevent it from getting off the tracks. It is, definitely, not safe, but this was the issue with the garage door during the opening.
Our team had to take off the garage door and put it on ladders to detect the bent tracks. They repaired the sections of the track where rollers popped out. Besides the bent tracks, some of the rollers were not in good condition and needed replacement. Before we reinserted the garage door back into the track, we lubricated all rollers. We tested the opening and closing of the garage door several times to make sure it moved smoothly. The problem was solved.
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* $29 service call - deducted from the service
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